Shipping policy
Orders are typically processed within 1–5 business days (Monday–Friday, excluding holidays).
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
During product drops, launches, or high order volume periods, processing times may be slightly longer.
Orders ship from California.
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Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and the selected shipping method.
Estimated delivery times:
United States
• Standard Shipping: 3–7 business days
Please note that delivery times are estimates and may vary depending on the shipping carrier.
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Tracking Your Order
Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates after receiving your shipping confirmation.
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Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect address is provided and the order has already shipped, we cannot guarantee the package can be recovered.
If you notice an address error, please contact us immediately at:
biohackinggirly@yahoo.com
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Lost or Stolen Packages
Once a package has been marked “Delivered” by the shipping carrier, The Lab is not responsible for lost or stolen packages.
If you cannot locate your package after delivery confirmation, please contact the shipping carrier directly to file a claim.
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Shipping Delays
We are not responsible for shipping delays caused by:
• USPS
• UPS
• FedEx
• Weather conditions
• Carrier logistics issues
• High shipping volume periods
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Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at:
biohackinggirly@yahoo.com
Include:
• Your order number
• Photos of the damaged item
• A description of the issue
We will review your request and determine eligibility for a replacement or refund.
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Contact
If you have questions regarding your shipment, please contact us at:
Email: biohackinggirly@yahoo.com